How to install Hesk Help desk tool on Ubuntu 17.04

How to install Hesk Help desk tool on Ubuntu 17.04

Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed, your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests. This tutorial explains the installation procedure of Hesk help desk tool on Ubuntu 17.04.

Pre- Requisite

&ndash Apache web server
&ndash PHP (version 5.3.0 or higher) along with the mbstring, curl, zip, gd and mcrypt extensions. They are most generally active by default on a standard php installation.
&ndash MySQL(version 5.0.7 or higher) installed on your Linux.

Installation procedure

Before starting the installation procedure, Update the system by executing the apt-get update command.

root@linuxhelp:~# apt-get update & &  apt-get -y upgrade

After updating your system, go to its official website and download the package in zip format. Now go to the required location and extract the package in apache root directory.

root@linuxhelp:~# cd /home/user1/Downloads/
root@linuxhelp:/home/user1/Downloads# ls -l
total 1088
-rw-r--r-- 1 user1 user1 1113306 Aug 17 17:15 hesk273.zip
root@linuxhelp:/home/user1/Downloads# unzip hesk273.zip -d /var/www/html/
Archive:  hesk273.zip
   creating: /var/www/html/admin/
  inflating: /var/www/html/admin/admin_main.php  
  inflating: /var/www/html/admin/admin_reply_ticket.php  
  inflating: /var/www/html/admin/admin_settings.php  
  inflating: /var/www/html/admin/admin_settings_save.php  
.
.
.
inflating: /var/www/html/robots.txt  
  inflating: /var/www/html/submit_ticket.php  
  inflating: /var/www/html/suggest_articles.php  
  inflating: /var/www/html/suggest_email.php  
  inflating: /var/www/html/ticket.php  

Enable the apache rewrite mode by running the following command.

root@linuxhelp:/home/user1/Downloads# a2enmod rewrite

To activate the new configuration, you need to execute the following command.

root@linuxhelp:~# systemctl restart apache2

Create an Apache Virtual Host configuration for hesk and enter the following contents into the file. Save and exit from the file.

root@linuxhelp:~# touch /etc/apache2/sites-available/hesk.conf
root@linuxhelp:~# ln -s /etc/apache2/sites-available/hesk.conf /etc/apache2/sites-enabled/hesk.conf
root@linuxhelp:~# vim /etc/apache2/sites-available/hesk.conf

< VirtualHost *:80> 
DocumentRoot " /var/www/html/" 
ServerName 192.168.7.191
< Directory /var/www/html/> 
DirectoryIndex index.html index.php
Options FollowSymLinks
AllowOverride All
Order allow,deny
allow from all
< /Directory> 
< /VirtualHost> 

Restart your apache service by running the following command.

root@linuxhelp:~# systemctl restart apache2

Provide the owner permission and other permissions for apache root directory.

root@linuxhelp:~# chown -R www-data:www-data /var/www/html/
root@linuxhelp:~# chmod 775 /var/www/html/

Switch to your web browser and enter the machines ‘ s IP http://192.168.7.191/install and click to install hesk application.

Accept the license agreement and continue to next page in installation wizard.

The administrator credentials is shown below.

Enter your database credentials and sign up with your admin account.

An error page will appear on the screen. It will demand to remove the now empty installation folder.

Execute the following rm command as shown below to remove the installation folder.

The hesk help desk is now running for the user to use in various functions.

The installation procedure of Hesk help desk in Ubuntu 17.04 is finished successfully.