How to create Queues in Elastix
To create Queues in Elastix
Elastix is an Open source Software for your server for PBX Unified communications solution. It is the best tools available for Asterisk-based PBXs into a single web based user interface for configuration and management. In the previous articles, we learnt about various aspects of Elastix. In this tutorial, we are going to see about the procedure to create ' Queues' in Elastix.
To create Queues
Once you open your Elastix dashboard, select PBX Configuration option from the PBX menu which present on the left pane. In the listed options, click on queues.
Enter all the necessary details such as queue number and queue name. Select the static agents using Extension Quick Pick.
Also, select Ring Strategy and enable or disable Autofill option
Enable or disable Agent Timeout and Auto Pause option
Once it is done, select the fail over destination for the queue.
After making all the configuration, click Submit Changes then apply config to add the new queue.
To add the queue to an extension, select the extension for which you want to set the Queue and add it.
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