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How to create an Inbound Route on AI SmartCaller

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To Create Inbound Route On AI SmartCaller

Introduction

In this lecture, we will discuss how to create inbound rules in AI SmartCaller. Inbound rules facilitate the connection of calls from external networks to our internal network. These rules are primarily utilized in office environments.

Procedure:

Step 1: Click on CloudPBX

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Step2: Click on Inbound routing

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Step3: Click on create Inbound routing

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Step4: Select the necessary things and click Save

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Step5: Make the Call From mobile number

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Conclusion:

We have reached the end of this article. In this guide, we have walked you through the steps required to create Inbound routing in AI SmartCaller. Your feedback is much welcome.

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Frequently asked questions ( 5 )

Q

1,What is an Inbound Route in AISmartcaller?

A

An Inbound Route in AISmartcaller defines how incoming calls from external sources (such as external phone numbers, SIP trunks, or PSTN lines) are routed within your PBX system. It determines where calls will go once they reach your system, such as directing the call to a specific extension, IVR, voicemail, call queue etc.,

Q

2, How do I create an Inbound Routing in AISmartcaller?

A

- Log in to AISmartcaller

- Go to Inbound Routing

- Click Create Inbound Routing

- Select or create Trunk

- Set Destination

These destinations can include:

- Announcement
- Extensions
- Followme
- Hangup
- IVR
- Queues
- Ring Group
- Time Condition
- Voicemail

Q

3, How do I route incoming calls to an IVR in AISmartcaller?

A

To route incoming calls to an IVR (Interactive Voice Response) system:

- Create the IVR first by going to Cloud PBX → IVR.
- After setting up the IVR, go to Cloud PBX → Inbound Routing.
- Create a new Inbound Route
- n the Destination section, select IVR from the drop-down menu.
- Choose the appropriate IVR from the list.
- Save the inbound route.

Q

4, Where will find the logs of calls on AISmartcaller?

A

You can find the logs for calls on Reports -> Call Detail Record.

Q

5, What is the purpose of the "Set Destination" option in Inbound Routes?

A

The Set Destination option in Inbound Routes specifies where the call should be sent once it reaches your PBX server.

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