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How to configure System Recordings on issabel

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configuring System Recordings on issabel

In Issabel you can configure the system recordings. System recordings are the audio files that can be uploaded to server and it will be later used on IVR and Music on Hold. Upload the audio files in .Wav format in system recordings in-order to use IVR. Browse the file location and upload and save it to the server.

Create System Recordings

From the Issabel dashboard, click PBX from the top menu bar. Choose the PBX configuration. 1 2

Click on System Recordings from the left hand menu. 3 You need to add an audio file with supported .wav format. So, choose a file. 4 5 Once it is done, upload the file. 6 After uploading the files, name the file and click save. 7

The recording is successfully added. 8 9 With this, the method to configure the system recordings on Issabel comes to an end.

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Frequently asked questions ( 5 )

Q

What is the System Recordings Module & its uses on issabel?

A

The System Recordings Module is used to record messages that can then be played back to callers in other modules. It can also be used to make pre-installed Asterisk recordings available for use those modules.

Q

How to Create a New System Recording on isaabel?

A

To create a new System Recording, click on the "Add Recording" link at the top, right hand side of the screen in the System Recordings Module.

Q

How is IVR Module used on issbel?

A

An IVR or "Interactive Voice Response" menu allows callers to interact with your telephone system via their telephone keypads.

The IVR Module is used to set up a menu system that will play an initial recording to callers, allow them to dial an option or an extension number, and route their call to a particular location based upon what they dial.

Q

How to upload an audio file for a system recording and which audio format is supported by issabel?

A

Browse the file location and upload and save it to the server.Upload the audio files in .Wav format in system recordings in-order to use IVR

Q

How to check audio file location in command line?

A

The system recording audio file has been saved on the follwoing location, "/var/lib/asterisk/sounds/custom"

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