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How to create Queues in Issabel

creating Queues in Issabel

Queues are defined in queues.conf or in dynamic realtime. The latter allow storing queue configuration in a database so that changes are immediately available for new callers without the need for an explicit reload. In this tutorial, we are going to see about the procedure to create ' Queues' in Issabel. This tutorial covers the method to create Queues in Issabel.

To create Queues

Once you open your Issabel dashboard, select PBX Configuration option from the PBX menu which present on the left pane. In the listed options, click on queues.

Enter all the necessary details such as queue number and queue name. Select the static agents using Extension Quick Pick.

Also, select Ring Strategy and enable or disable Autofill option

Once it is done, select the fail over destination for the queue.

To add the queue to an extension, select the extension for which you want to set the Queue and add it.

After fill the details in queues click on the submit changes and click on the apply config.

The queues is configured in issabel.

With this, the method to create Queues in Issabel comes to an end.

Tag : Issabel PBX VoIP
FAQ
Q
How to choose the queue option on issabel?
A
Open The Issabel dashboard, select PBX Configuration option from the PBX menu which presents on the left panel. the listed options, click on queues.
Q
What is meant by queues number in Issabel?
A
queue number use the number to dial into the queue, or transfer callers to this number to put them into the queue.
Q
What is meant by Queue Priority in issabel?
A
Queue Priority allows you to set a caller's priority in a queue. By default, a caller's priority is set to 0. Setting a higher priority will put the caller ahead of other callers already in a queue.
Q
What is meant by issabel Dynamic Agents?
A
Dynamic agents are extensions or telephone numbers that can log in and out of the queue. Extensions included here will not automatically be logged in to the queue.
Q
What is Queues Module & its uses in issabel?
A
The Queues module is used to create an extension number that your users can dial in order to ring multiple extensions at the same time. It also creates a destination to which you can send calls that will ring those multiple extensions.