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How To Create Follow Me For an Extension in AI SmartCaller

To Create Follow Me For an Extension in AI SmartCaller

Introduction:

The "Follow Me" feature is one of the most beneficial options available in the AI Smart Caller system. This feature allows calls directed to one extension to be redirected to another extension or multiple extensions in the event that the original call is not answered. During this forwarding process, we can also set announcements to provide information to the caller. Let's proceed to explore how to set up the "Follow Me" feature in AI Smart Caller.

Procedure:

Step1: Click on Cloud PBX

Step2: Click on Follow me

Step3: Click on Follow me

Step4: Enter the extension, Initial ring time, strategy, Ring time for Follow me list, Ring time for that, Select announcement, select music on hold, select the option in destination if no Answer and click save.

Step5: Click on SIP to see the extension we created

Step6: Open 4 microphones

Step7: Make a call to 178

Step8: Call forwarded to other two extensions

Conclusion:

We have reached the end of this article. In this guide, we have walked you through the steps required to Create the follow me in AI SmartCaller. Your feedback is much welcome.

Tag : SIP Ring Linphone
FAQ
Q
How do I test my Follow Me configuration on AI SmartCaller?
A
To test your Follow Me configuration on AI SmartCaller, make a test call from an external phone number or use a softphone app on your computer to your "Follow Me" Extension. This will allow you to verify that your Follow Me configuration works correctly.
Q
Can I configure Follow Me to only Forward Calls during certain times of the Day?
A
Yes, you can configure Follow Me to only forward calls during certain times of the day on AI SmartCaller. Create a "Time Conditions" as per your requirements. Create "Follow Me" You need to set "Ring Time" to zero and Set any value to "Ring Strategy" and "Follow Me List". Set "Destination if No Answer" in "Follow Me" as "Time Conditions" you had created.
Q
How do I specify the order of Follow Me Destinations on AI SmartCaller?
A
To specify the order of Follow Me destinations on AI SmartCaller, list them in the desired order when creating a new Follow Me configuration. The first destination listed will be the default one used for incoming calls.
Q
Can I configure multiple Follow Me Destinations for an Extension?
A
Yes, you can configure multiple Follow Me destinations for an extension on AI SmartCaller.
Q
How do I create a Follow Me for an Extension on AI SmartCaller?
A
To create a Follow Me for an extension on AI SmartCaller, log in to your AI SmartCaller, go to the "Cloud PBX -> Follow Me", and select "Create Follow Me". Select the "Extension" you want to configure. Then, enter the list of Extensions in the "Follow Me List" where you want incoming calls to be forwarded.