How To Create Agents In AI SmartCaller
How To Create Agents In AI SmartCaller
Introduction
In AI SmartCaller, users have the ability to create a SIP (Session Initiation Protocol) for an agent, which is a valuable feature of the platform. Once the SIP is assigned to an agent, calls can be received when the user logs into the Agent Console from any location. This video provides a detailed overview of the process for creating an agent.
Procedure:
Step1: Click on Cloud PBX
Step2: Click on SIP
Step3: Select the Agent Details And Click Assign
Step 4 : Click on Cloud Call Centre
Step 5: Click on Agent Console
Step 6: Click on Login
Step 7: Now the Call will come
Conclusion :
We have reached the end of this article. In this guide, we have walked you through the steps required to create Agents in AI SmartCaller. Your feedback is much welcome.
Q
What does "pause" mean for an agent?
A
When an agent is on pause, they will not receive calls. This is used for breaks or administrative tasks. All pauses are logged for reporting purposes.
Q
How do I use an agent to create a queue?
A
Navigate to Cloud PBX -> Queues
Create or Edit a Queue
In Agent section shows the list of Agents if they exist
Create or Edit a Queue
In Agent section shows the list of Agents if they exist
Q
Can supervisors monitor agents live?
A
Yes. AI SmartCaller allows live monitoring of agents through:
Cloud Call Center -> Agent Console
Recording and listening to ongoing or completed calls
Cloud Call Center -> Agent Console
Recording and listening to ongoing or completed calls
Q
How do I add an Agent in AI SmartCaller?
A
Go to Cloud PBX -> SIP -> Assign
Click Agent and select the user, then click Assign.
Click Agent and select the user, then click Assign.
Q
What is an Agent in AI SmartCaller?
A
An Agent is a user in the Call Center module who handles incoming or outgoing calls as part of a queue-based system. Agents can log in to receive calls and are monitored for performance.